Welcome to Hock Gift Shop. By using www.hockgiftshop.com you agree to the following terms and the general principles for this Website. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. If you have any questions, please refer to our FAQ section or contact us at: wecare@hockgiftshop.com

This Agreement is effective on October 1st 2015 for current users, and immediately upon acceptance by new users. We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting a change notice on this page.

1. Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Privacy Policy. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see our Privacy Policy. If you object to your Information being transferred or used in this way please do not use our services.

1.1 Account Termination

Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to the Content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

1.2 Misuse

You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. In the event such breach occurs, Hock Gift Shop will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

Hock Gift Shop Pte Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

2. Product Information and Pricing

Hock Gift Shop attempts to maintain the accuracy of product information. However, due to constant evolution of our product, product specifications may change at any time without notice. Prices are valid only in the Singapore and are also subject to change without notice. We are not responsible for any typographical errors that may appear on the Website. We attempt to display the colours of our products accurately however, the colours you see depend on your monitor or printer and we cannot guarantee the colours you see on your monitor or printer to be accurate.

3. Purchase and Payment

Please complete payment within 2 working day(s) from the time your order was placed. All unpaid orders after this payment frame will be cancelled automatically.

We accept Local Bank (UOB/OCBC/DBS/POSB) Transfers and PayPal payments.

For Bank Transfer (via ATM or Internet Banking), we will need you to inform us that your transfer has taken place. Please reply with:

  • For iBanking: Your transaction reference number or Initial used for the transaction
  • For ATM Transfer: A snap shot of your ATM Receipt

You can make payments by doing internet banking or through ATM to:

  • DBS Current A/C: 106-903777-8
  • Account Name: HOCK GIFT SHOP PTE. LTD.
  • Bank Code: 7171
  • Branch Code: 106
  • PayNow to UEN: 201503778H

Or you can also pay using PayNow to this QR Code:

    For Inter-bank Transfers, it will take 3 working days for the banks to clear the transaction. Upon completion of transfer, your order will be mailed out on the next working day.

    We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

    4. Shipping

    Paid orders are processed and dispatched from our warehouse to our local delivery partner within 2 working day(s).

    We do not guarantee shipment dates or delivery dates. If a package is delayed due to issues/problems with a carrier service, we will not refund your shipping charges. Please address the issue with the shipping company.

    4.1 Bounced Parcels

    In the event of a bounced parcel, we will contact you through wecare@hockgiftshop.com

    4.2 Defective Item

    We apologise for sending you a defective item. Please email us at wecare@hockgiftshop.com with your order number, and a photograph of the defect.

    Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued.

    *Minor variations in measurement (within 0.8 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

    4.3 Incorrect Item

    We apologise for sending you the wrong item. Please email us at wecare@hockgiftshop.com with your order number, and a photograph of the item. Proceed to send your item back to us, your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

    4.4 Exchange Policy

    Exchanges are available for all items, except for Sale Items. Simply, mail it back within 7 working days from the date the parcel was delivered with your PROOF OF PURCHASE.

    Or, alternatively, you can come down to our HQ with the product at: 61 KAKI BUKIT AVENUE 1 #02-19 SHUN LI INDUSTRIAL PARK SINGAPORE 417943

    Please note that items need to have their tags intact, unworn, unwashed, unaltered, and is purchased directly from us. All footwear returns must include the original shoebox in its original condition and undamaged, without any labels on it. Exchanged items must be of equal value or less. Requests for exchanges for articles which do not meet all mentioned conditions will be declined.

    5. Third Party

    We contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.