FAQ

Our Address:
Hock Gift Shop Pte. Ltd.
61 Kaki Bukit Avenue 1
#02-19
Shun Li Industrial Park
Singapore 417943

Operation Hrs
Monday – Friday: 11am – 7pm
Saturday: 12noon – 4pm
Sunday & PH: Closed

 

    How do I contact you directly?

    • Email: wecare@hockgiftshop.com

     

    iBanking / ATM Details

    You can make payments by doing internet banking or via ATM to:

    • DBS Current A/C: 106-903777-8
    • Account Name: HOCK GIFT SHOP PTE. LTD.
    • Bank Code: 7171
    • Branch Code: 106
    • PayNow to UEN: 201503778H

    Or you can also pay using PayNow to this QR Code:

     

    Will my information be secure?

    • Yes, in accordance to our Privacy Policy. However, we contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

     

    Do I need to register with an account to purchase?

    • Yes, or alternatively you can make your purchase at:
      61 Kaki Bukit Avenue 1 #02-19 Shun Li Industrial Park Singapore 417943

     

    Can I cancel my order after confirming it?

    • No, upon order confirmation, all sales are final.

     

    Am I allowed to add items after I've made the purchase?

    • No, we do not encourage adding on of new items to your existing orders as to avoid any unnecessary confusion. Please kindly make a new order for your new items.

     

    Do you accept Phone, Fax or Cash on Delivery orders?

    • Sorry, but we DO NOT accept Phone & Cash on Delivery Orders.

     

    There is no one at home during delivery, what do I do?

    • For Door Step Deliveries, If there is no one at home during the delivery, Logistic Provider would give you a call to arrange for 2nd delivery.

     

    The Status of my order is reflected as "DELIVERED", but I did not receive the Package.

    • Please double check with your family members or colleagues, They may have received the parcel on your behalf. Also pls double check any electrical riser outside your unit due to COVID Contactless Delivery. Otherwise, please contact HGS Customer Service at wecare@hockgiftshop.com

     

    (For Deliveries within Singapore) I did not receive the package within 3 - 5 working days, What do I do?

     

    Can I come directly to your shop to purchase instead of ordering online?

    • Yes, you can visit our office to cash & carry directly. We do keep stock up to 90% of the products that are listed online. Please note that we do not display much things @ our office, if you would like to come here to make your purchases, please print out your shopping list before heading down. We only accept Cash & Nets payment.

     

    NO DELIVERIES AREAS!!!

    • Changi Airport Transit Lounges
    • Changi Airfreight Centre
    • Jurong Island
    • Military Camps
    • Mindef COMCEN
    • Other Offshore Islands
    • Paya Lebar Airport Communication Centre
    • PSA Terminal / Wharves - Pasir Panjang
    • PSA Terminal / Wharves - Sembawang

     

    I have received the wrong/faulty item. What do I do?

    • Firstly, email us at wecare@hockgiftshop.com stating the defects, please attach picture for reference.
    • Secondly, mail it back within 7 working days from the date the parcel was delivered with your PROOF OF PURCHASE.
    • Or, alternatively, you can come down to our HQ with the product at:
      61 KAKI BUKIT AVENUE 1 #02-19 SHUN LI INDUSTRIAL PARK SINGAPORE 417943
    • Please note that items need to have their tags intact, unworn, unwashed, unaltered, and is purchased directly from us. All footwear returns must include the original shoebox in its original condition and undamaged, without any labels on it.
    • Once we approve of the exchange, delivery charges would be absorbed by us and the item of exchange will be mailed back within 1 – 3 working days.

     

    I've received my item, but would like to change the size

    • Firstly, email us at wecare@hockgiftshop.com stating the size you wish to change to. Please note that this depends on the availability of the item.
    • Secondly, mail it back within 7 working days from the date the parcel was delivered with your PROOF OF PURCHASE.
    • Or, alternatively, you can come down to our HQ with the product at:
      61 KAKI BUKIT AVENUE 1 #02-19 SHUN LI INDUSTRIAL PARK SINGAPORE 417943
    • Please note that items need to have their tags intact, unworn, unwashed, unaltered, and is purchased directly from us. All footwear returns must include the original shoebox in its original condition and undamaged, without any labels on it.
    • Once we approve of the exchange the item of exchange will be mailed back within 1 – 3 working days.
    • Please note that we WILL NOT bear the delivery charges. Therefore, we encourage you to come down in person for the exchange.